![]() ![]() This experience has left me feeling violated, frustrated, and utterly disappointed in Instagram's handling of security breaches. Your personal life could easily be turned upside down, and there's no guarantee that the company will lift a finger to help. The lack of accountability and assistance in times of crisis is deeply concerning. I implore anyone considering using Instagram to think twice. It's disheartening to see a platform as popular as Instagram fail so miserably in ensuring the safety of its users. As if having my personal information, cherished photos, and memories compromised wasn't distressing enough, the hacker behind this is now shamelessly impersonating me to scam my friends and family. ![]() Reports filed have gone into a black hole, never to be addressed. Despite countless attempts to report the issue, there seems to be no functioning customer service whatsoever. My account was hacked, and the nightmare that followed is beyond belief. Have any thoughts on this? Carry the discussion over to our Twitter or Facebook.I am absolutely appalled by the complete lack of support and security on Instagram. Most of us are just expendable cogs in their online money-making machines. Whatever we are to social media companies, it’s certainly not customers worthy of direct, human-to-human support. If anything, you’re an unpaid Instagram employee, creating content to keep others engaged. You don’t pay to use the service, at least not in the monetary sense, so you’re just a part of the platform itself. When dealing with social media companies, you can’t expect them to treat you like a customer-because that’s not what you are. Your best bet is to Report a problem within in the Instagram. The age of the internet has set a new trend where everything is automated as much as inhumanly possible, and that includes customer service. People have reported little success in getting a response after contacting the Instagram support email:. Why doesn’t Instagram have real customer service? This option doesn’t appear on the desktop site. You have two options when reporting Instagram glitches, bugs, and other problems you can’t resolve.įirstly, you can shake your phone when the issue occurs and tap Report a Problem.Īlternatively, you can report a problem in the Instagram mobile app by going to Settings → Help → Report a Problem.įrom here, you can select a reason and complete the reporting process. Contact Instagram customer service to report a bug or problem Image: KnowTechie However, to report a comment, you’ll need to hover your cursor over it so a More (…) button appears, click it, and select report. When reporting posts and accounts, the method is pretty much the same on the desktop site. To report a comment, you’ll need to tap it to select it, hit the Report icon (exclamation mark in a speech bubble), and follow the prompts to complete the process. The process for reporting an Instagram comment is slightly different. Select a reason from the list and follow the prompts to complete the process.Locate the offending content or account and tap the Menu (three dots) button.Here’s how to report posts and accounts in the Instagram mobile app This means you can no longer email Instagram to seek any assistance. The response, however, may simply be to remove the offending content or ban the account if the report is valid. Can You Email Instagram for Support Instagram used to have a customer support email inbox at, but it's now defunct. ![]() Reporting content is one action that might actually elicit a response from Instagram. Contact Instagram customer service by reporting content With this in mind, the only difference is that some buttons appear in slightly different positions. You can also access the Instagram Help Center on the desktop site by following the same steps. Search for a topic or tap the Menu (hamburger) button to display a list Launch the Instagram app and tap your Profile icon in the bottom menu bar ![]()
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